Customer Support

If you have any questions or concerns, please contact us at customerrelations@blackrapid.com

Return Policy

If for any reason you find that the R-strap does not work for you, please download and completely fill out the RMA Form and contact to return it within 30 days of purchase.  You will be required to send the product back to BlackRapid along with the RMA form before a return or exchange can be issued.

Shipping

Domestic: Once your order has been printed, our systems should send you an email to confirm that your order is being processed and this will include a USPS (or FedEx if you choose that option) tracking number. Please refer to this email and the USPS or FedEx websites for the most up to date information. Standard domestic shipping generally takes no more than 5 business days, but can take up to 10 days. If time is a concern, please upgrade to Fed Ex Standard Overnight at checkout.

International: To shorten delivery time, we ship via FedEx and they do not provide a tracking number for International shipments. We will email you the day that your parcel leaves us. Each parcel is subject to a customs fee dependent on destination country. We cannot guarantee process times through customs agencies. Please contact your local customs office for updates. If you have any questions or concerns, please contact us at and we'll be happy help you with your order.

Warranty

We guarantee the quality of all BlackRapid Products. If you find your strap or bag is defective within a year of purchase, we will gladly exchange it.

Sign up for a BlackRapid account and we’ll extend the warranty.  Click here for details.

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