Policies and Warranties

What is your Return Policy?

For purchases made on BLACKRAPID.com: We value customer satisfaction and want you to be happy with your purchase. If you are not completely satisfied we will gladly process your return. Please fill out the RMA Form and return it with your order within 30 days of purchase. Please contact customerrelations@blackrapid.com if you have any questions.

For purchases made through third-party retailers: Return policies vary from retailer to retailer, please contact the store where your strap was purchased for more information on their specific return policy. Please note that BLACKRAPID cannot process a return for a product not purchased on BLACKRAPID.com.

What is the warranty of my BLACKRAPID product?

We guarantee the quality of all BLACKRAPID Products. We offer a one year warranty against craftsmanship defects and we will gladly exchange it with a copy of the original receipt. Do not dispose of the defective product prior to contacting us. We will need the defective product and all original parts in order to process your claim. The use of any non-genuine parts or accessories from other brands could cause damage to the ConnectR or FastenR and voids the warranty.

Please note that BLACKRAPID, Inc is not responsible for damage to equipment or injury related to the purchase and/or use of any of our products.